Refund Policy

This Refund Policy outlines the terms and conditions for refunds related to purchases made through CTI Academy (https://ctiacademy.io). By making a purchase on our platform, you agree to the terms of this policy. We want you to be satisfied with your purchase. If you're not completely happy, we're here to help.

Subscription Plans: Due to the digital nature of our products and services, all subscription purchases are generally non-refundable once activated. However, we understand that circumstances may vary, and we evaluate refund requests on a case-by-case basis. Monthly Subscriptions: • You may cancel your subscription at any time • Cancellation takes effect at the end of your current billing period • No refunds are provided for partial months • You retain access to your subscription until the end of the paid period Annual Subscriptions: • Refund requests for annual subscriptions must be made within 14 days of purchase • After 14 days, refunds are evaluated on a case-by-case basis • Partial refunds may be offered based on usage and circumstances

Individual Course Purchases: If you purchase an individual course (not as part of a subscription): • You may request a refund within 14 days of purchase if you have not completed more than 25% of the course content • Refund requests after 14 days or after completing more than 25% of the course are generally not accepted • Courses purchased during promotional periods may have different refund terms Course Bundles: • Course bundle refunds are evaluated based on the overall progress across all courses in the bundle • Partial refunds may be offered if only some courses have been accessed

Premium and Business Plans: • Active subscriptions can be cancelled at any time • Refunds are evaluated on a case-by-case basis depending on usage • Partial refunds may be offered for unused subscription periods

Business and Enterprise Subscriptions: • Business and enterprise plans have custom refund terms specified in your service agreement • Please refer to your contract or contact our sales team for specific refund terms • Custom training and on-site services are subject to separate cancellation policies

If you experience technical issues that prevent you from accessing our Services: • Contact our support team immediately at [email protected] • We will work to resolve the issue as quickly as possible • If the issue cannot be resolved within a reasonable timeframe, we may offer a refund or credit • Refunds for technical issues are evaluated based on the nature and duration of the issue

To request a refund: Step 1: Send an email to [email protected] with the subject line "Refund Request" Step 2: Include the following information: • Your full name and email address associated with your account • Order number or transaction ID • Date of purchase • Reason for requesting a refund • Any relevant supporting documentation Step 3: Our team will review your request and respond within 5 business days Step 4: If approved, refunds will be processed to the original payment method within 10 business days

Processing Time: • Approved refunds are typically processed within 10 business days • The time for the refund to appear in your account depends on your payment provider • Bank transfers may take an additional 3-5 business days Payment Methods: • Refunds are issued to the original payment method used for the purchase • If the original payment method is no longer available, alternative arrangements may be made Currency: • Refunds are issued in the same currency as the original purchase • Exchange rate fluctuations may affect the refund amount

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. If you have any issues with your purchase, our customer support team is here to help resolve them. Initiating a chargeback without first contacting us may result in: • Suspension or termination of your account • Loss of access to purchased content • Ineligibility for future refunds

Purchases made during promotional periods or with discount codes may have different refund terms: • Some promotional purchases may be final and non-refundable • Refunds for discounted purchases will be based on the actual amount paid • Free trials that convert to paid subscriptions follow standard refund terms

This refund policy does not affect your statutory rights as a consumer. In Turkey and other jurisdictions, consumers may have additional rights under local consumer protection laws that cannot be waived by contract. If you believe you are entitled to a refund under applicable consumer protection laws, please contact us with details of your claim.

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our Services after any changes constitutes acceptance of the updated policy. The refund terms that apply to your purchase are those in effect at the time of purchase.

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us: Email: [email protected] Address: Cagis Mah. Cagis 15 Sk. Balikesir Teknokent No:2 Ic Kapi No:11 Bigadic/BALIKESIR Our customer support team is available to assist you Monday through Friday, 9:00 AM to 6:00 PM (Turkey Time).